AVAILABLE FOR NEW ROLES

Ken Rodriguez

Senior Microsoft 365 Administrator

I specialize in Microsoft 365, cloud, identity, endpoint management, and security, with hands-on experience across Intune, Apple Business Manager, Entra ID, Purview, and Conditional Access. I also provide L3 technical support, troubleshooting complex incidents and escalations to deliver secure, reliable, and scalable IT solutions..

tenant_overview.status
YEARS IN IT 5+
REGIONS SUPPORTED APAC · EMEA · AMER
PLATFORMS Windows · macOS · iOS
SUPPORT LEVEL L2 · L3
ENVIRONMENT M365 · Intune · Entra ID
01 · ABOUT

Enterprise IT, run like it's mission-critical

I'm a Senior Microsoft 365 Administrator with 5+ years of experience across managed service provider (MSP) and enterprise environments, supporting users, endpoints, and infrastructure across APAC, AMER and EMEA.

My day-to-day work centers on the Microsoft ecosystem — Microsoft 365, Intune, Entra ID, and Azure — alongside Apple device management. I also provide L3 technical support, handling complex incidents and escalations across identity, endpoints, cloud services, and security.

I care most about environments that are secure by default, well-documented, and boring in the best way: predictable, compliant, reliable, and easy for the next admin to pick up.

Experience
5+ years, IT / MSP
Regions
APAC EMEA AMER
Core stack
Microsoft 365 Intune Entra ID Technical Support Purview Conditional Access
Also manage
Azure Apple Business Manager AD and Windows Server Network
MSP EXPERIENCE MULTI-TENANT CROSS-TIMEZONE
02 · TECHNICAL SKILLS

The stack I operate day to day

Grouped the way I actually work with it — identity, endpoints, security, and the tooling that ties it together.

PRODUCTIVITY

Microsoft 365

Exchange Online SharePoint Teams Admin Center
ENDPOINT

Intune

Compliance policies App deployment Autopilot Configuration Profile
IDENTITY

Entra ID / Azure

Conditional Access Hybrid join Azure infra
APPLE FLEET

Apple Business Manager

DEP / ADE macOS profiles App VPP
PLATFORMS

macOS / Windows

Imaging Patch mgmt Troubleshooting
SECURITY

Defender / Purview / Sentinel

DLP Threat mgmt SIEM basics
AUTOMATION

PowerShell

Graph API Scripted remediation
SERVICE OPS

ITSM / ServiceNow / Jira

Ticketing SLA management
GOVERNANCE

Conditional Access / Security

Zero Trust MFA policy
03 · FEATURED PROJECTS

Deployments and initiatives I've led

ENDPOINT · APPLE

macOS + Intune + ABM Deployment

Stood up zero-touch provisioning for a fleet of macOS devices using Apple Business Manager and Intune, cutting manual setup time and standardizing configuration across the fleet.

ABMIntunemacOS
PRODUCTIVITY

Microsoft 365 Administration

Owned day-to-day M365 tenant administration for a multi-region user base, including licensing, mailbox management, and Teams/SharePoint governance.

ExchangeSharePointTeams
SECURITY

Microsoft Purview / DLP

Rolled out data loss prevention policies across the tenant to control sensitive data movement, reducing exposure risk without disrupting day-to-day workflows.

PurviewDLPCompliance
ENDPOINT · SECURITY

Endpoint Security & Compliance

Built and enforced device compliance baselines across Windows and macOS, tying non-compliant devices to Conditional Access to keep unmanaged devices off corporate resources.

DefenderCompliance policy
IDENTITY

SSO Implementation

Implemented single sign-on across core business applications through Entra ID, simplifying access for end users while tightening authentication controls.

Entra IDSSOSAML
INFRASTRUCTURE

Azure Infrastructure

Supported core Azure infrastructure alongside the M365 tenant, bridging identity, endpoint, and cloud infrastructure work into one coherent environment.

AzureInfra
04 · WORK EXPERIENCE

Where I've done this work

Senior Microsoft 365 Administrator

March 2025 — Present
Elevate · [Philippines / Remote]
  • Owned the ABM / Intune Automated Device Enrollment initiative end-to-end — from solution design through org-wide rollout — establishing the company's macOS enrollment standard. .
  • Led the Jira ticket automation project from the ground up, building workflows and JQL queries that streamlined IT service delivery for the whole team.
  • Directed the organization's technical SOP program, setting documentation standards later adopted across IT operations.
  • Led design and rollout of Conditional Access, DLP, and Compliance Policy frameworks across the enterprise, raising the org's security posture.
  • Act as the escalation contact for complex and critical technical issues across the IT team, resolving cases other admins couldn't close.
  • Serve as Global Administrator for the enterprise Microsoft 365 environment (Entra ID, Intune, Azure, Exchange Online, SharePoint, Teams, Defender, Purview), setting the standard for identity and device management across the organization.
  • Built the organization's Microsoft 365 tenant from scratch — configuring global policies, licensing, and security baselines that the org still runs on today.
  • Lead procurement of company IT assets, coordinating with vendors from request through delivery and deployment.
  • Work closely with third-party vendors and serve as the assigned lead on due-diligence reviews for new software procurement, evaluating security, compliance, and integration fit before approval.

Microsoft 365 Support Specialist

June 2024 — January 2025
Rhipe · [MSP / Philippines]
  • Acted as an escalation point for other IT administrators on Exchange, SharePoint, Teams, and Azure issues, resolving complex technical and security cases.
  • Led planning and execution of data and cloud migration projects, coordinating timelines to ensure smooth transitions with minimal business disruption.
  • Authored technical documentation and SOPs supporting compliance and knowledge continuity across the team.
  • Owned end-to-end onboarding and offboarding processes, managing account provisioning, licensing, and access lifecycle.

Senior System Analyst

August 2022 — June 2024
GPM
  • Managed global Active Directory, Windows Server and Microsoft 365 administration for the organization, including account creation, licensing, and access management.
  • Led the domain migration to Microsoft Exchange and the SharePoint/OneDrive migration project.
  • Owned monthly workforce/IT reporting to Global HR via the Cornerstone HRIS system, supporting cross-functional planning.
  • Managed IT procurement, asset inventory, and VPN infrastructure (GlobalProtect, SonicWall) for the organization.
05 · CERTIFICATIONS

Credentials on file

MS

Microsoft 365 Fundamentals (MS-900)

Microsoft · [2024]

OPEN TO OPPORTUNITIES

Let's talk about your environment

Let’s build better IT environments together. From Microsoft 365 administration and endpoint management to security, cloud operations, and L3 technical support, I’m passionate about solving complex IT challenges and delivering secure, reliable, and scalable solutions. .